Signapse and CVG Airport Partner to Enhance Accessibility with American Sign Language Translations

While CVG embraced various technologies to improve airport operations, accessibility for Deaf passengers remained a challenge. Existing communication methods did not adequately cater to the needs of American Sign Language (ASL) users, limiting their access to critical information such as flight updates and safety announcements.

In partnership with Signapse, CVG embarked on a new chapter in accessibility and innovation. Signapse introduced an innovative solution to integrate ASL into the airport’s infrastructure. This initiative aimed to enhance accessibility by displaying welcome messages and general information in ASL on screens located in high-traffic areas, visible to all passengers.

Signapse's technology was first deployed at CVG to provide live ASL updates on airport tram departure and safety information, enhancing the travel experience for all passengers, including those who are Deaf or hard of hearing. The integration of ASL messages on screens represents a significant advancement in accessibility within the aviation industry.

Hannah Meredith from CVG highlighted the transformative impact of Signapse’s technology on Deaf passengers' travel experiences:

“At CVG, Signapse enables us to provide a more inclusive travel experience for Deaf passengers. Signapse’s ASL messages on our flight screens, airport tram information, and upcoming boarding gate announcements alleviate travel anxieties and create an intuitive journey. We foresee this technology becoming standard across airports, promoting universal accessibility. CVG’s commitment to integrating ASL into its operations sets a new standard for inclusive air travel. By prioritising accessibility through innovative technologies, CVG not only enhances passenger convenience but also underscores its dedication to providing equitable travel experiences for all."